At Betterdiffuser, we are committed to putting you—our customer—first. That’s why we offer fast and reliable local shipping for all U.S. orders. Your satisfaction and shopping experience are our top priorities.

Shipping Information

· All U.S. orders ship from our local U.S. warehouse.

· Orders are usually processed within 1–2 business days.

· You’ll receive a tracking number by email as soon as your order ships.

Some products may require additional production time and may ship from China or Japan. If so, we will notify you by email.

Shipping Methods & Costs

Delivery times may vary for remote areas or during holiday seasons.

International Shipping

Currently, Betterdiffuser supports delivery to the United States only. We are actively working on expanding our logistics to more countries. If you're located outside the U.S. and interested in our products, feel free to contact us at info@betterdiffuser.com.

FAQs

Q：How and when will my order ship?

A: All orders are processed within 1–2 business days. U.S. orders ship locally via UPS or USPS.

Q: How will I know my order has shipped?

A: You will receive a shipping confirmation email with a tracking number once your order is dispatched.

Q: How can I track my order?

A: You can track your order by:

1. Logging into your Betterdiffuser account

2. Navigating to My Orders

3. Clicking the “Track” button next to the relevant order

Or simply use the tracking link in your shipping confirmation email.

Q: When will my order ship?

A: Orders placed on weekdays are typically processed within 24 hours.
Orders placed on weekends or holidays will be processed on the next business day.

Q: Can I cancel or modify my order?

A: If you need to cancel or change your order, please email us at info@betterdiffuser.com as soon as possible after placing the order. Once it is shipped, we cannot modify the address.

Q: What if my package is damaged or I received the wrong item?

A: Please email us at info@betterdiffuser.com within 5 business days of receiving your package.
Include your order number and photos of the damaged or incorrect item(s), and we’ll assist you promptly.

Q: What is your return policy?

A: Please visit our Refund & Warranty Policy page for full details.